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Privacy Policy

Last updated: October 11, 2021

1. INTRODUCTION

Talenthouse Limited, a company registered in England under company number 13427568 and whose registered office is Templeman House C1 The Point Office Park, Weaver Road, Lincoln, Lincolnshire, United Kingdom, LN6 3Q (“Talenthouse”, “we”, “us” or “our” in this policy), together with its group companies, operates the Talenthouse Platform available at the site www.talenthouse.com and all iterations of the Talenthouse Platform (including, where available, the mobile and tablet apps) (together “Services”). The Platform is a collaboration platform for brands & agencies. This Privacy Policy explains how we will process the personal data relating to the Platform though which:

  • Creators and Artists can use our Platform to submit as a client an offer for creative work
  • Brands and Agencies can use our services to find and accept creative work via our Website
  • Art Lovers can use our Platform to see artwork and follow Creators from around the world

If you have any questions or comments about this Privacy Policy, please contact us at support@talenthouse.com



We are committed to protecting and respecting your privacy. The Privacy Policy explains the basis on which personal information we collect from you will be processed by us or on our behalf. Where we decide the purpose or means for which personal data you supply through the Services is processed, we are the “data controller.” We will comply with all applicable data protection laws, including the General Data Protection Regulation 2016/679 (“GDPR”) and the UK GDPR.

Please read this Privacy Policy carefully as it contains important information about the following:

  • What information we may collect about you;
  • How we will use information we collect about you;
  • Whether we will disclose your details to anyone else; and
  • Your choices and rights regarding the personal information you have provided to us.

The Services may contain hyperlinks to services owned and operated by third parties. These third party services may have their own privacy policies and we recommend that you review them. They will govern the use of personal information that you submit or which is collected by cookies and other tracking technologies whilst using these services. We do not accept any responsibility or liability for the privacy practices of such third party services and your use of these is at your own risk.

We may make changes to this Privacy Policy in future, which will be posted on this page. Where appropriate we will notify you of changes through email or your account on the Platform.

2. INFORMATION WE MAY COLLECT ABOUT YOU

We collect and process the following information which may include your personal data.

You may give us information about you by filling in forms when setting up your Creator account with us. Such information may include:

  • First and last name
  • Email address
  • City/state and country
  • Month and year of birth
  • Creative Interests
  • Gender (optional)
  • Pronoun (optional)

On your profile page, you may provide additional voluntary information that is made visible on your profile to other users (being other Creators, Brands and Art Lovers). This may include:

  • Profile picture
  • Social media channel links
  • Personal website
  • Upload your existing work

Via the Profiler on me.talenthouse.com, you may also provide additional, voluntary information to inform projects and opportunities you are presented with. This additional profile information is not visible on your profile to other users, can be edited or removed at any time, and can include:

  • Current role
  • Previous experience
  • Sexual and ethnic identity
  • Creative skill set and technology used
  • Project work preferences and availability
  • Availability for commission projects

If you are selected by a Brand as a Selected Creator, or a Finalist in a competition (ie Brief), we collect and store the following additional personal information:

  • Photo ID (driving license or passport)
  • Postal address
  • PayPal or bank account details for payment processing
  • Signed agreements or rights releases

You may give us information about you by filling in forms when setting up your Art Lover account with us. Such information may include:

  • First and last name
  • Email address
  • City/state and country
  • Month and year of birth
  • Creative Interests
  • Gender (optional)
  • Pronoun (optional)

We provide our support services via our online Help center and by email. Whilst it is entirely up to you to decide what information to provide to us in a support request, this may include:

  • Name
  • Email address with which you have signed up to your Talenthouse account
  • The element of the Services causing an issue for you
  • A description and / or screenshots of the issue you are experiencing
  • Artwork files, where relevant

If you don’t provide this information, we may not be able to help.

When you visit our Platform we collect technical information about your use of the Platform, including the number of visitors, where visitors have come to the Platform from and the webpages or app screens they visited while on the Platform. We collect the following data points: Average Pages per website sessions, where our users come from, device and operating system, time of day that the Platform is used, general location, average time on page, button clicks, number of views on a page, depth of scroll down a page, number and location of submissions to a Brief, email open and click through rate, whether a visitor is a new or returning visitor.

Our Platform uses cookies and other mechanisms to collect and log this analytical information. To find out more about the use of cookies, please see our cookie policy.

As part of our Services, we enable Brands to host In.House sites, powered by Talenthouse. Most In.House sites are publicly visible with no gating / log in required.

We may use cookies and other mechanisms on the In.House site to collect and log this analytical information. When you visit the In.House site we collect technical information about your use of the In.House site, including the number of visitors, where visitors have come to the In.House site from and the webpages or app screens they visited while on the In.House site. We collect the following data points: Average Pages per website sessions, where our users come from, device and operating system, time of day that In.House is used, general location, average time on page, button clicks, number of views on a page, depth of scroll down a page, n email open and click through rate, whether a visitor is a new or returning visitor. To find out more about the use of cookies, please see our cookie policy.

The Brand may also use their own cookies and other mechanism's on the In.House site to collect and log analytical information. More information on this will be set out in the Brand's own privacy and cookie policies and we recommend that you review them. We do not accept any responsibility or liability for the privacy practices of the Brans and your use of their In.House site is at your own risk.

If you post or upload any content about our Services on Facebook, LinkedIn, Instagram or Twitter, this will be under these social media platform's respective privacy policies which can be found at on their websites.

Where you follow us or interact with our content, we may be able to see personal information from your social media profile (depending on your social media privacy settings), including:

  • Name(and/or your social media unique user name);
  • Email and/or postal address;
  • Location;
  • Telephone number(s);
  • IP or MAC address;
  • Gender and/or age;
  • Correspondence with us through those channels; and
  • General interests and preferences (e.g. Likes, Shares, Posts)

3. WHY WE COLLECT INFORMATION ABOUT YOU

We may use and retain your personal data where necessary to perform the contract we are about to enter into or have entered into with you, such as to:

  • Register you as a new user
  • Manage accounts
  • Administer creative and private briefs
  • Identify relevant and available creators for private briefs
  • Fulfil any awards to selected and commissioned Creators
  • Deliver our Services to you or to ensure that the Services function properly and deliver the features promised.

We may offer comment functionality or similar forums where you and other users of the Services can communicate. Any information you share in a public forum is public information and may be seen or collected by anyone. We are not responsible for the effects of the distribution of any information you choose to publicly post or share through our Services.

We will process information about you for delivering the public forum to you under the terms of use agreed between us. The processing of information in this way is necessary for us to ensure the forum delivers the features promised and function properly, so that you have the best experience when using the Forum.

We may request specific information from you to help us confirm your identity under the Know Your Customer (AML Regulations), to verify your identity prior to paying financial incentives to Selected Creators / Finalists or those providing commissioned work under the AML Regulations. We will process information about you in this way to comply with our legal obligations.

We may process information about you so that we can analyse and improve our Services through knowledge of how the Services are used. This processing is based on your consent, or undertaken where it is necessary for us to pursue our legitimate interests of (i) ensuring that our Services function properly so that you and other users have the best experience; (ii) improving the quality of our Services; and (iii) identifying and correcting any bugs.

Our Platform uses cookies and other mechanisms to collect and log analytical information. To find out more about the use of cookies, please see our cookie policy.

We may process information so that we are able to properly respond to your enquiries and support requests.

This processing is also necessary for us to pursue our legitimate interests of (i) ensuring that our Services function properly so that you and other users have the best experience; (ii) improving the quality of our Services; and (iii) identifying and correcting any bugs.

We may process your name and email address for our mailing list in the following way:

Consent-based mailing lists: We may process your data to keep you updated with information on news, offers, and updates about us. We rely upon your consent in order for us to undertake this data processing activity. You can revoke your consent at any time. Please let us know by clicking unsubscribe at the bottom of any marketing email that you receive, or in the Notification Settings in your Platform account.

‘Soft opt-in’ or B2B mailing lists: In some instances (such as with our existing UK customers) the law may permit us to process your personal information in order to send information to you by email that we think is of interest for you and/or your business on the basis of our legitimate interests, being our legitimate interest to promote our business. If you would like to be removed from that list please let us know by clicking unsubscribe at the bottom of any marketing email that you receive.

We may process information about you so that we can analyse and improve the Brand’s In.House site through knowledge of how the site is used. This processing is based on your consent, or undertaken where it is necessary for us to pursue our legitimate interests of (i) ensuring that the In.House site functions properly so that you and other users have the best experience; (ii) improving the quality of our Services; and (iii) identifying and correcting any bugs.

We may implement cookies and other mechanisms to collect and log analytical information on the Brand’s In.House site. To find out more about the use of cookies, please see our cookie policy.

We process personal data for our legitimate interests of ensuring that any use of the Services is lawful and non-fraudulent, does not disrupt the operation of our services, does not harass our staff or other individuals, to enforce our legal rights, and to investigate complaints. We also process personal data to comply with our regulatory and corporate governance obligations.

Where we reasonably believe that you are or may be in breach of any applicable laws or our terms of use, we may use your personal information to inform relevant third parties such as your law enforcement agencies about the content.

4. SENSITIVE INFORMATION & DIVERSITY MEASURES

Sensitive information is personal data about an individual's racial or ethnic origin, political opinions, religious or similar beliefs, trade union membership (or non-membership), physical or mental health or condition, criminal offences, or related proceedings. Except for the information set out above in section 1 and in this section 4, we do not collect any other sensitive data. We also ask that you do not send, in your communications with us or other users, any sensitive personal data through our Platform or otherwise.

As set out in section 2 above Creators may voluntarily disclose their sexual and ethnic identity. If they choose to do this, we use this personal data for the purpose of:

  • promoting diversity within the Creator community on the platform; and
  • enabling that private briefs / commission projects are offered to a diverse group of Creators.

Please note that sensitive data is not publicly visible on your user profile on the Platform, and only shared with Brands in aggregated form from which you cannot be identified. In order to process sensitive personal data for this purpose, in addition to the bases for processing, we are required by applicable law to have identified additional conditions for the processing. This is your explicit consent. If the Creator doesn’t consent, the data is not stored on our database. A Creator may also withdraw their consent at any time, in which case we will delete the sensitive data.

5. DATA SHARING

You may give us information about you by filling in forms when setting up your Creator account with us. Such information may include:

Group members: We seek to keep your information confidential, but may disclose it to any member of our group (which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006) insofar as it is reasonably necessary for the purposes set out in this Privacy Policy. Members of our group include the following Talenthouse IP LLC, Talenthouse Ltd, TLNT Holdings S.A.

Suppliers: We also share your information with our carefully selected suppliers that carry out certain functions for us and we only provide them with as little personal data as possible to carry out these functions. The organisations that will receive your personal data, as part of our doing business are as per this list www.talenthouse.com/legal-affiliates

Merger or acquisition: If we are involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via, account message and/or a prominent notice on our website of any change in ownership or uses of this information, as well as any choices you may have regarding this information.

Required by law: In addition, we may disclose your information to the extent that we are required to do so by law (which may include to government bodies and law enforcement agencies); in connection with any legal proceedings or prospective legal proceedings; and in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention).

Enforcement: We may also disclose your personal information to third parties in order to enforce or apply the terms of agreements, to investigate potential breaches, or to protect the rights, property or safety of us, our users, or others.

6. YOUR RIGHTS IN RELATION TO PERSONAL DATA WHICH WE PROCESS RELATING TO YOU

You have the following rights over the way we process personal data relating to you, as set out in the table below. We aim to comply without undue delay, and within one month at the latest.

To make a request, please let us know by sending an email to support@talenthouse.com

You have the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected.

We will use reasonable efforts to the extent required by law to supply, correct or delete personal information held about you on our files (and with any third parties to whom it has been disclosed to).

You can ask us to restrict, stop processing, or to delete your personal data if:

  • you consented to our processing the personal data, and have withdrawn that consent;
  • we no longer need to process that personal data for the reason it was collected;
  • we are processing that personal data because it is in the public interest or it is in order to pursue a legitimate interest of ours or of a third party, you don’t agree with that processing, and there is no overriding legitimate interest for us to continue processing it;
  • the personal data was unlawfully processed;
  • you need the personal data to be deleted in order to comply with legal obligations;
  • the personal data is processed in relation to the offer of a service to a child.
  • If we are processing data in order to perform our obligations to you, or because you consented, or if that processing is carried out by automated means, we will help you to move, copy or transfer your personal data to other IT systems.
  • If you request, we will supply you with the relevant personal data in a commonly used, machine-readable and interoperable format. Where it is technically feasible, you can ask us to send this information directly to another IT system provider if you prefer.
  • If you are unhappy with the way we are processing your personal data, please let us know by contacting us via the support services.
  • If you do not agree with the way we have processed your data or responded to your concerns, an alternative is to submit a complaint to a Data Protection Supervisory Authority. We are registered with the UK regulator, the Information Commissioners Office (ICO).

7. DATA RETENTION

We will retain your data for no longer than is necessary and in any event no longer than 7 years from the date of last use. In these limited circumstances we may retain your information after your relationship with us has ended. For example, we may need to take into consideration any regulations that we must fulfil, such as for auditing purposes or for legitimate business purposes.

8. CHILDREN

We do not use our Services to knowingly solicit information from or market to children under the age of 18. Our terms of use prohibit users aged under 18 years from accessing our Services. In the event that we learn that we have collected personal information from a child under 18 years of age we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 18 years of age please contact us at support@talenthouse.com.

9. SECURITY

We will take all reasonable technical and organisational precautions to prevent the loss misuse or alteration of your personal information.

Please be aware that, although we endeavour to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.

10. INTERNATIONAL DATA TRANSFERS

Our servers are located in the United States. The entities within our group may receive your data, and it will be transferred outside of the European Union and the UK within our group and to our providers who deliver services to us.

Where we transfer your information outside of the UK and/or EEA, we will have agreements in place with the recipient which include (where necessary) standard data protection clauses adopted by a data protection regulator and/or approved by the European Commission to ensure that appropriate safeguards are in place to protect your personal data. If you would like to find out more about these safeguards, please let us know by writing to support@talenthouse.com.

CONTACT INFORMATION

All questions, comments or enquiries should be directed to us at support@talenthouse.com.